1. Introduction
This privacy Policy for UNITROOP TECHNOLOGIES PRIVATE LIMITED (doing business as TROOPR) ("we," "us," “Troopr” or "our"), describes how and why we might collect, store, use, and/or share ( "process") your information when you use our services, such as when you: Visit our website at https://www.troopr.works/index.php , or any website of ours that links to this privacy notice Download and use our mobile application (TROOPR) , or any other application of ours that links to this privacy notice Engage with us in other related ways, including any sales, marketing, or events This Privacy Policy governs the manner in which Troopr collects, uses, discloses, and safeguards your information when you use our website and mobile application.
2. Information We Collect
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. The personal information we collect may include the following:
names
phone numbers
DOB
email addresses
mailing addresses
job titles
contact or authentication data
billing addresses
usernames
gender
marketing & communication data
technical data
transaction data
usage data
demographic data
Copy of your required Government IDs
Skills
When you register on our platform, we may collect personal information to allow Troopr to provide the required Services. The information that we request will be retained by us and used as described in this privacy policy.
2.2 Usage Information
We gather information about how you interact with our platform, including but not limited to, pages visited, features used, time spent on the platform, and interactions with other users. Payment Data. We may collect data necessary to process your payment if you make purchases in compliance with appljcable law. Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, Twitter, or other social media account. If you choose to register in this way, we will collect the information to the extent permitted by the respective social media platform Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform. We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.
2.3 Device Information
We may collect information about the device you use to access our services, including device type, operating system, and unique device identifiers. Application Data. If you use our application(s), we also may collect the following information if you choose to provide us with access or permission: Geolocation Information. We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application(s), to provide certain location-based services. If you wish to change our access or permissions, you may do so in your device's settings. Push Notifications. We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in your device's settings. We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes. Like many businesses, we also collect information through cookies and similar technologies. The information we collect includes: Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings). We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information.Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
2.4 All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to the same.
3. How We Use Your Information
We process your personal information for a variety of reasons, depending on how you interact with our Services, including: -To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order. -To deliver and facilitate delivery of services to you - We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service. . We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information. -We may process your information when necessary to request feedback and to contact you about your use of our Services. -We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time -We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more. - We post testimonials on our Services that may contain personal information. -We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention. -We may process your information to administer prize draws and competitions.
-To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience. -To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them. -To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you. -To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.
3.1 Service Provision
We use your information to facilitate the connection between service professionals and companies. This includes matching your skills with relevant opportunities or vice versa and enhancing the overall functionality of our platform (“Services”)
3.2 Personalization
We may use your information to personalize your experience on our platform, providing relevant content, recommendations, and communications based on your preferences and interactions and based on factors with regards to the provision of Services.
3.3 Communication
We may contact you for account-related purposes, updates about our services, and marketing communications and or for other purposes with regards to the provision of Services.
4. Information Sharing
4.1 Service Providers and third parties.
We may share your data with third-party vendors, service providers, contractors, or agents ( "third parties") who perform services for us or on our behalf and require access to such information to do that work. The categories of third parties we may share personal information with are as follows: Ad Networks
Affiliate Marketing Programs Cloud Computing Services Data Analytics Services Data Storage Service Providers Payment Processors Performance Monitoring Tools Sales & Marketing Tools Social Networks
4.2 Clients and Service Professionals
We may share your information with our Clients and/or Service Professionals with regards to the Services as provided by Troopr
4.3 Legal Compliance
We may disclose your information to comply with legal obligations, respond to lawful requests, or protect our rights, privacy, safety, or property.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of the transaction.
5. Security
We employ industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
6. Your Choices
You have the ability to control the information you provide and manage your preferences through your account settings. You can choose to opt-out of certain communications and features. You may review, change, or terminate your account at any time. Withdrawing your consent: If we are relying on your consent to process information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in this notice. However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent. Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, Contact the customer support team , ou will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. Termination. Upon your request to terminate your account and if required, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements
7. Updates to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices. We will notify you of any material changes through the platform or other means. WThe updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact our privacy team at [email protected] .
9. Consent and Compliance with Data Protection Laws
By using Troopr’s Services, you explicitly consent to the processing of your personal information for the purpose of providing our services. We are committed to ensuring that your information is handled in compliance with applicable data protection laws, including but not limited to the Digital Personal Data Protection Act 2023.
9.1 Lawful Basis for Processing
We process your personal information on the lawful bases of consent and necessity for the performance of a contract. Your consent provides us with the legal ground to process your data for the purposes outlined in this Privacy Policy. By agreeing to this Privacy Policy and the Terms herewith you explicitly consent to the use of your personal information for purposes as specified herewith.
9.2 Rights under Data Protection Laws
As a user, you have rights under data protection laws, including the right to access, rectify, and erase your personal data. You also have the right to restrict or object to certain processing activities. To exercise these rights, please contact our Privacy Officer/Consent Manager @ [email protected] . Please note any withdrawal of consent or erasure or data may result in discontinuation, suspension or termination of Services.
9.3 Data Security Measure
s We implement appropriate technical and organizational measures to ensure the security and confidentiality of your personal information. This includes encryption, access controls, and regular security assessments.
9.4 Data Transfer and International Processing
Your data may be processed and stored in locations outside your jurisdiction. We ensure that such transfers comply with applicable data protection laws and take measures to safeguard your information.
9.5 Data Breach Notification
In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant data protection authorities in accordance with legal requirements.
9.6 Privacy
officer/Consent Manager We have appointed a Privacy officer/Consent Manager to oversee our data protection practices. You can contact our Privacy officer/Consent Manager at [email protected] .
9.7 Changes to Processing
Any changes to the processing of your personal information will be communicated to you, and if required, we will seek your renewed consent.
9.8 Complaints
If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the relevant authority in compliance with the Digital Personal Data Protection Act 2023.
10. Conjunction
This Privacy policy is to be read together in conjunction with the Troopr Terms for Service Professionals and/or the Troopr Terms for Clients respectively basis applicability.
